BENEFIT OF SALON SOFTWARE FOR HAIR SALONS

Paddington hair salon, New York or Chicago? The dream of any salon owner is to build a successful business and become an authority in the industry. 

Ever heard of diversity and inclusion? This is the new normal of the business world, which aren’t feasible except with the aid of sustainable, scalable and customizable technological solutions. Salons and their owner could only be playing the banner and lip service when claiming the above without a robust salon software. 

Technological innovation has been at the fore front of economical, industrial and social advancements of the 21st century. With no industry left behind, salon owners now have a plethora of innovative software, that not only automate some of their processes but aslo enhance the overall effectiveness of their operation. 

What is a salon software? What functions does it? What benefit does salon owners stand to gain?  These are essentail questions you need answers to. That’s exactly what this article does. Plus a quick rundown on some of the most popular salon software. 

Here we go…

What is a Salon Software? 

A salon software is any software that helps salon operators and styling professionals in any aspect of their day-to-day business activities. These software can handle operations such as appointments, bookings and scheduling, point of sales transactions, marketing amidst other things. 

The salon industry is more than just a service outlets industry like all other, or an off shelve purchase store. It is a personal industry and thus require a personal approach, else customers will go elsewhere. 

As salon opens every other day, managing multiple customers requests, bookings, appointments and scheduling can prove exacerbating, especially during the peak business hours. That’s where a salon software come to play. They automate the A-Z of operations leaving stylists to work behind the chairs with full concentration. “NEXT”and the next customer come on seat. 

Putting it straight, a salon software is a handy toolbox that contains all essential elements to navigate your salon business to stardom. 

FUNCTIONS OF SALON SOFWARE

Besides the styling, coloring and the hairdo that are major concern of salon staff, a salon software does one thing that packs a punch; salon Management. Hence, it is also called Salon Management Software. Other than some function-specific salon software, a salon management software comes with all or some of the following functionalities: 

Booking and Scheduling Management: With no distraction to the staff and no obstruction to customer, a salon software automate the processes of booking, sceduling, rescheduling and following up of appointments on the go. Thanks to an intuitive dashboard.

Automation of Appointments: Upon booking, customers will need information about time, the service, cost and especially the stylist available. All the above are readily available at the tip of their finger. Some few taps and there they are. 

Customers Data and Interaction: With the help of a software solution, salon operators can capture meaningful data about their customers. They can also study customers behavior to support reaching out and personalized customer experience and interactions. 

Employee and Payroll Service: salon software help owners in monitoring key performance metrics of individual employee such as availability, schedules and client relations. It also help to calculate renumerations, wages/salary and compensations

Billings and Transactions: Automatically calculate the cost of service, add discounts if applicable, and generate bills. These software also open an easy window to payment with it multi-channel  payment gateways such as e-wallets, debit/Credit, POS, and cash. 

Marketing: Salon software Alllow users to run targeted campaigns based on available data. Reaching out to customers through promotions, service discount and gift coupon also becomes easier. 

BENEFITS OF A SALON SOFTWARE

Since salon management software comes with a bunch of features, there are fortunes for salon owners in adopting it usage and more fortunes when fully at scale. In an inexhaustive list, let’s highlight some of these benefits; 

1. Optimum Concentration: A salon software take distractions off your table as a salon owner or staff. By not attending to calls, handling bookings and scheduling, you get enough time to focus on what you do best.

2. Accurate Data: Working with data is the foundation of successful business. By using a salon software, you get a hawk’s eye view of information which can be used to improve your business. Data such as customers satisfaction and feedback, employee performance, client satisfaction by stylist and other business hotspots. 

3. Effective Reporting: A robust salon software allows the generation of continuous, seasonal, periodical and categorical reports and statistics  that are likely to take a lot of time when done manually. Just some clicks and your report is documented and ready to be downloaded. 

4. Payment Made Easy: Customers prefer service outlet that offer multiple payment option than businesses with one payment method. 

5. Marketing Automation: By using a good salon software, keeping in touch with customers becomes an all-time affair. You longer need to manually place a call through or send SMS to talk about their next appointment. The software take care of that. 

6. Top-Notch Customer Service: An ingenious salon software gives a perfect customer service at no extra effort. With features like e-customer records you no longer need to rack your brain to pull details up or do extra work to keep customers info up to date. It’s done automatically. 

7. All-Mighty Management:  This might sound to you as the summary of all, afterall management is about creating prosperity out of propensity. A salon managed efficiently have accelerated growth by doing less, once there’s a software in place that you can trust. 

SOME SALON SOFTWARE TO CHECK OUT

SuperSalon: 

  • Main Application: Management solution
  • Operation Mode: Cloud based and on-premise
  • Prominent features: Inventory reporting, payroll, traffic-based staffing. 

SureTint:

  • Main application: Hair color management
  • Operation mode: Cloud-based and on premise
  • Main features: Color tracking system, formulation control, color mixing

Timely:

  • Main function: Appointment scheduling solution
  • Operation Mode: Cloud based
  • Prominent features: Online Bookings, Customer relation and time tracking. 

Vagaro:

  • Main function: Business Management solution
  • Operation Mode: Cloud-based
  • Prominent features: Client database, bookkeeping, automated marketing etc

When I work: 

  • Main applications: Employee scheduling solution
  • Operation: Cloud based
  • Main feature: filling shifts, timesheets, attendance and time tracking and payroll. 

Now you know what a salon software is. The functions and benefits are likewise no news to you. Look around for these software, perhaps you can step up your game, invest in one and join the league of fascinating salon owners. 

Avoid these Bad Skills as a Hairdresser in Paddington

There are many beautiful skills that you should have as a hairdresser in Paddington. On the other hand, if you seek to enter a beauty salon, these skills are reasons to walk out of the salon. The article aims not to run people down in business but to challenge them to do better and achieve better results. More so, you can take this piece as constructive criticism of some of the important reasons why some of your clients don’t return. 

Or worse still, it may be the reason why business is dwindling, and changing them is a step in the right direction. Before you read this article, I’ll also suggest that you read the one on top skills that Paddington hairdressers need to succeed in the area. Why? This new article is the other flip side of the coin, and the two pieces make complete sense. 

Bad Skills to Avoid in picking a Hairdressers Salon in Paddington 

  1. Uncleanliness

More than ever before, cleanliness has become the number one thing you can’t joke about within your business line. The year 2020 had many issues with the coronavirus pandemic, and it has aroused the health consciousness in people. This point may not be far from why so many people hardly go to the salon anymore. 

As a result, if a client walks in to find an untidy environment, you may have lost the game. The environment must be sparkling clean, and having many customers is no excuse. Employ a hand that will constantly clean up the place to make it habitable. Cleanliness also includes the attire you wear, a show of good hygiene, and care for your tools and equipment. 

  1. Time Wasting

No one wants to be in a place where they don’t place the appropriate value on their time. Therefore, failure to manage your time efficiently suggests the same inability to control others’ time. When a client finds out that you take all the time in the world unnecessarily, they get pissed off and starts becoming uneasy. And as a client, you should also keep your appointments with hairdressers.

Many hairdressers overbook their clients so much that eventually, some will leave unhappy. There’s practically no reason for this case. Keep your promises within what you can deliver and if there be any change, reach out to your client before they arrive for booked appointments. Next, you need to coordinate with every other person on the team to learn speed with accuracy. 

  1. Poor spelling skills

A vital part of the hairdressing business is the sales department. Practically speaking, if you talk to a client about the condition of their hair or their scalp, the next question is about what you recommend. And when you recommend a product, it will be good if you can show it in-store. That’s more like compressing all sales steps into a few minutes, and there you have it.

On the other hand, if your selling skills are insufficient, then you are harming the business. It may begin from making a reasonable investment into getting the best salon products on your shelf. You may need to recommend particular products to the clients to maintain the new hairstyle in other cases. Mind you, don’t be pushy or forceful about selling the product; instead, be persuasive.

  1. Lack of Self Confidence

At times, all you need to earn the trust of your potential client is self-confidence. And when you show it, let it be on a subject you are sure. Some specific clients can smell a lack of confidence a mile off, and when they do, they won’t come any close. Therefore, you need always to wear your confidence when relating with everyone.

One of the pieces of evidence of confidence is wearing a smile and not a long face. If you want to get more confident about anything, have a firsthand experience with it. People wrongly assume that you can talk about what you have not used or experienced. That does not always earn trust, especially if your client asks the direct question. Have you tried it before? So, the best approach is to gain experience. 

  1. Impatience

Impatient can make you lose a lifetime deal of immense value. As much as you want to save time, you don’t hurry to do the sensitive things, and you focus on getting it right. For instance, a client may be driving you crazy with some assumptions, corrections, and complaints. It would be best to exercise lots of patience to cope with such people as much as the patience to deal with your staff.

A common habit of dealing with this common problem is remaining silent when the client is fuming. You cannot afford to get angry when the other party is angry too. Instead, gather your internal members and build some tough skin. When you are patient and slow to respond to specific issues, you eventually get a wiser and smarter response.

  1. Poor Customer Relationship

Customer relationship is a massive deal in leading a successful business on many grounds. One of such reasons is that it may not be practicable for the business owner to attend to everyone by himself. In other words, not only do you as a lead stylist has to have it, other members of the team must have the proper training in customer relation. 

The ideal way to perceive Customer Relationship Management (CRM) is always to put customers first. I have seen a lot of businesses treat customers as if they are dispensable. Of course, they might not say it in words, but people often can feel it when you maltreat them. And inadequately treating a single client doesn’t end with that client. As much as possible, the same way they can give good recommendations, they can also give harmful recommendations. 

There are diverse ways to lose a client, and this article exposes some terrible skills in the hairdressing profession. Avoid these skills, and you can build a successful business. But if you despise them, you are invariable shooting yourself in the leg. Also importantly, remember the bad skills are not exclusive. So, you may identify some more, and you like to tell us.